Hello! I'm Alex
Project manager with solid technology background and experience in achieving high customer satisfaction with Fortune 500 clients.
Alex Bielia
PROJECT MANAGER & CONSULTANT
484-509-1088
Email:
Location
Reading, Pennsylvania
Phone:
EXPERIENCE
2018-2022
PROJECT MANAGER
Evolve IP
Partnered with IT professionals to bring together IT, Telecommunication, Collaboration, Contact Center, virtual desktops and other digital services into a single, secure cloud-based solution provider - delivered as a service and fine-tuned for the hybrid workforce.
2007-2017
XO Communications, a Verizon Company
PROJECT COORDINATOR
Facilitated delivery of technology services to new and existing customers by overseeing all aspects of project management, service delivery, communication, post-install support and process improvement. Consistently met key performance indicators (KPI) such as on-time project completion, revenue booking, and post- install satisfaction rate utilizing available resources and providing excellent customer support.
1999-2007
BUSINESS MANAGER
SGII/Pitt Petroleum
Developed business by growing sales and reducing losses managing retail operations and marketing. Supervised day-to-day retail store operations with yearly sales of $4 million to include training, scheduling, register balancing, bank deposits, personnel management, bookkeeping, marketing.
EDUCATION
2008
Master's Degree
KELLER GRADUATE SCHOOL OF MANAGEMENT
Master of Science Degree. Major: Business Administration
DeVry University, Keller Grad School of Management
1999
Bachelor's Degree
CHERKASSY INSTITUTE OF MANAGEMENT
Bachelor of Science Degree. Major: Economics of Enterprise. Rauf Ablyazov East European University.
2010
Professional Certificate
PENN STATE UNIVERSITY
Professional Certificate. Major: Project Management
Penn State University.
CLIENT REVIEWS
Insurance
Cryostorage
Health Services
Trade
Retail
PROFICIENCIES
Project Management
IT and Telecommunications
Business Administration
HPBX, Contact Center
MS O365, MS Teams, Cisco Webex
Teams, JIRA, Confluence
EXPERTISE
PROJECT MANAGEMENT
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Managed a portfolio of client projects across multiple Onboarding customers, through all stages from Business Case to Closure.
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Directed all aspects of HPBX and IT projects including project scope, schedule, resources, quality, risk and change control.
COMMUNICATION
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Communicated effectively across all levels of the customer organization and project teams.
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Managed expectations and requirements of multiple project stakeholders (to include internal, partner, customer sponsors and stakeholders).
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Coordinated internal, external resources for the flawless execution, delivery of projects
ENGINEERING
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Created and managed comprehensive and accurate project plans, SOW, WBS, team task lists to deliver upon the planned detailed project schedules.
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Provided hands-on support for project activities, such as Microsoft Teams, HPBX provisioning, equipment procurement, O365 user seat licensing, client training, field installation rollouts, go live and post install and transition to support.